Keyword: Todd Gralla

  • Panel: Transform On-Site Racing Experience

    Upgrading the on-site customer experience, be it for live horse racing or full-card simulcasts, is critical to the growth of the business, panelists said Oct. 7 on the first day of the International Simulcast Conference.

  • Customer Needs Focus of Simulcast Conference

    The International Simulcast Conference in Lexington will commence Monday, Oct. 7, with a series of sessions devoted to the urgent need to improve and enhance the customer experience at tracks and simulcast facilities.