Racing executives are listening to players, but not enough, according to a journalist and horseplayer. And one track executive who is willing to try some things believes the industry would balk and put up roadblocks. And so it goes in the pari-mutuel horseracing industry.
A few racetracks have adopted recommendations made last year by the National Thoroughbred Racing Association Players' Panel, but NTRA officials and panel members said Sept. 28 the response generally has been sparse if not disappointing.
The National Thoroughbred Racing Association Players' Panel, formed in the wake of the Breeders' Cup Ultra Pick 6 fraud of 2002, has issued policy recommendations on subjects of "serious concern and importance" to pari-mutuel customers.
The NTRA Players Panel is fashioning position papers on several issues that impact horse racing and wagering, including the integrity of pools, rebating, pari-mutuel takeout, withholding taxes, and customer service.