Churchill Downs Inc. announced Feb. 15 it has contracted with LRA Worldwide to help develop a customer experience management (CEM) program at its seven race tracks.
Tuesday, February 15, 2005Breeders' Cup and Lone Star Park officials said they were pleased with how the Grand Prairie racetrack pulled off its first World Thoroughbred Championships.
Saturday, October 30, 2004An ambitious strategic plan Churchill Downs Inc. hopes to accomplish in 2004, which president Tom Meeker said will "change the culture of our company," includes a major customer service initiative, increased branding of the company's assets, and possibly even a company-owned account-wagering platform.
Wednesday, February 11, 2004
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